Frequently Ask Questions


What are your turnaround times?

Fine, turnaround time depends on the volume of picture and the complexity level of images. However, we deliver most jobs in 1-24 hours. Also we are providing Express Delivery 1-8 hours for our client as per client demand of turnaround time. For More details please Contact us and note your asking to us.

How do I send if I have thousands of images?

You can send all your images to us by using Our FTP Access or Your FTP Space. Also you can send us files by using Yousendit, We Transfer. Send your files to our email address of CLOAKING . For More details please Contact us and note your asking to us..

How do I place an order?

For More details please Contact us and note your asking to us..

Is your FTP server secure enough?

Yes, absolutely. We create individual FTP account for each client with different username and password. Only you and ourselves get access to your FTP account.

Are my images secure with you?

Yes, absolutely. All our personnel are signed on a non-disclosure bond. Your images won't be out of office in any situation.

Will you use my images for commercial purposes?

Absolutely not in any situation.

What format will the completed files be?

It depends on your requirement. We provide any kind of format you ask. If you need clipping path only then JPG with clipping path is fine. But if you send us TIFF or any other format, we return you the same format unless you ask us to change. If you need masking service, we may send you PNG file with transparent background or PSD file with a layer mask or a second layer with transparent background. If you have any special requirement, simply write us and we will follow your guide and instruction.

What file type can I send you?

We accept any type of file. It could be JPG, PNG, TIFF, PSD, EPS, CR2 & more. However, to save your uploading time as well as ours, we recommend that you send JPG file if it is ok with your end requirement, but of course this is entirely up to you.

What is the maximum file size I can upload?

We use the server with unlimited disc space and your account or FTP is set to unlimited as well. So you can upload any amount of file/ file size you want.

Can I apply for test work?

Yes you can. If you have many images to process, and before you confirm the order you want to check the quality by having one or two image done, please let us know. Visit our Free Trial Link page for sending us your trial job before any order Test US by FREE TRIAL

What are your working hours?

Our offshore production office works 24/7 and 365 days a year. Sunday is our holiday but we are working also by paying our employee overtime

Do you have any minimum order requirement?

No, you can send any quantity of image. No matter if it is only 10, 5, 2 or even 1 image. We always appreciate your business and try to provide as best and flexible service as possible.

What happens if I am not happy with any completed image/images?

Your images are handled with highly qualified DTP professionals and we do not expect this to happen. However, in the unfortunate event, just send us an email describing the problem and your requirement. We will redo that image(s) for you with high level of priority at no extra cost.

Can I pay weekly or monthly?

Yes, you can. Those of our customers who need our service regularly, are welcome to pay weekly or even monthly.

How do you accept payment?

We accept payment via Paypal. You can pay with your Paypal account, MasterCard, Maestro, Visa, Visa Electron, American Express, Solo or Direct Debit, Western Union, Wire Transfer, etc.

How do I pay for your service?

After jod done with your sanctification. We will send invoice to you for payment request

How do you guarantee 100% accuracy in your work?

All of the DTP professionals we consist are highly skilled with several years of experience in the field and we check all images for three times before delivery.

How do you guarantee low cost services?

We take the maximum advantage of low labor cost region Dhaka, Bangladesh where we consist a team of highly skilled DTP professionals who are very fast in the services we render while still maintaining the top quality output.

What are your payment terms?

We don't ask you to pay first. You pay only when you receive the completed images and are happy with the quality.

How many image editing task we can handle?

Capabilities of image editing depend on image complexity. We can handle basic level 2000 images per day, medium level 1000 images per day, and complex level 500 images per day. As well as for retouching task we can handle 200 top class retouching task per day.

Ready for NDA?

Yes. We are ready for sing non-disclose agreement with you



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